We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
The item must be in the same condition as you received it
Unused and unworn
With original packaging and tags (if applicable)
Proof of purchase is required
To initiate a return, please contact us at:
Please include:
Your order number
Reason for return
Photos or videos if the item is damaged or incorrect
Important:
Returns must be approved before sending any item back. Items returned without prior authorization will not be accepted.
Because we ship directly from international fulfillment partners, return instructions will be provided after your return request is approved.
Do not send items back to the shipping origin address without approval.
Our registered business address:
Tradeflex Global
Postweg 55B
3769 BV Soesterberg
The Netherlands
Please inspect your order upon delivery and contact us immediately if:
The item is defective
The item is damaged
You received the wrong product
We will evaluate the issue and provide a replacement or refund where applicable.
Certain items cannot be returned, including:
Personalized or custom-made items
Items marked as final sale
Gift cards
If you are unsure whether your item qualifies for a return, please contact us before purchasing.
The fastest way to ensure you get the desired item is to return the original item (once approved) and place a new order separately.
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved:
Refunds will be issued to the original payment method
Processing time: within 10 business days
Please allow additional time for your bank or credit card provider to process the refund
If more than 15 business days have passed since your refund approval, please contact us at janjr@vanedeglas.nl.
Our products are shipped from international warehouses, including China. Delivery times may vary depending on destination and customs processing. This does not affect your statutory return rights.
For all questions regarding returns, refunds, or orders:
Tradeflex Global
Postweg 55B
3769 BV Soesterberg
The Netherlands